Explore the qualities and responsibilities of a medical assistant in various healthcare settings.

Learn effective communication strategies and patient interview techniques.

Understand key regulations, including HIPAA, ADA, and OSHA, and the ethical guidelines for healthcare providers.

Gain insights into managing reception areas and the duties of a medical receptionist.

Learn about the use of computers in medical offices and safeguarding electronic health records.

Master patient scheduling methods and effective communication, even in challenging situations.

Understand the components of medical terms, abbreviations, and plurals essential for daily tasks.

Learn to manage electronic, paper, and hybrid medical records and understand documentation standards.

Enhance your skills in handling medical documents, including transcription and scribing.

Gain a foundational understanding of health insurance terms, code sets, and billing processes.

Learn strategies to improve patient payments, manage accounts, and handle claims.